Warranty Policy

1. Purpose

At City Renovation SRL, we are committed to delivering quality workmanship and professional renovation services. This Warranty Policy outlines the warranty coverage applicable to renovation and construction work performed by our company.

2. Company Information

City Renovation SRL
Av. Paul De Merten 45, 1090 Jette, Belgium

Email: [email protected]
Phone: +32 0497 221 895

BCE/KBO: 0685440008
VAT: BE 0685440008

3. Workmanship Warranty

City Renovation provides a warranty on workmanship for completed renovation projects. This warranty covers defects that result directly from improper installation or workmanship performed by our team.

If a covered workmanship defect is identified within the applicable warranty period, we will assess the issue and, where appropriate, repair the affected work at no additional labor cost.

4. Manufacturer Warranties

Many materials, fixtures, flooring products, paints, insulation systems, windows, doors, and other construction products are covered by separate manufacturer warranties.

Where applicable:

• Manufacturer warranties remain the responsibility of the product manufacturer.
• Warranty periods vary by product.
• Clients should retain any warranty documentation provided upon project completion.

5. Warranty Exclusions

This warranty does not cover:

• Normal wear and tear
• Damage caused by accidents, misuse, neglect, or improper maintenance
• Damage caused by third parties
• Structural movement, settlement, or building shifts
• Water intrusion resulting from pre-existing conditions
• Weather-related damage, storms, flooding, or natural disasters
• Modifications or repairs performed by others after project completion
• Cosmetic changes resulting from normal aging of materials
• Damage caused by lack of maintenance

6. Client Responsibilities

To maintain warranty eligibility, clients are responsible for:

• Following maintenance recommendations
• Properly operating installed fixtures and systems
• Reporting issues promptly upon discovery
• Allowing reasonable access for inspection and corrective work

Failure to properly maintain completed work may void warranty coverage.

7. Warranty Claims

If you believe a warranty issue exists, please contact us as soon as possible with:

• Your name and contact information
• Project address
• Description of the issue
• Relevant photographs (if available)

Warranty claims can be submitted to:

Email: [email protected]
Phone: +32 0497 221 895

8. Inspection & Resolution

Upon receiving a warranty claim, City Renovation may:

1. Review the reported issue.
2. Conduct an inspection if necessary.
3. Determine whether the issue falls within warranty coverage.
4. Recommend and perform corrective actions where applicable.

Repair schedules will depend on the nature and urgency of the issue.

9. Limitation of Warranty

This warranty is limited solely to the repair or correction of covered workmanship defects.

City Renovation SRL shall not be liable for indirect, incidental, special, or consequential damages arising from warranty claims, except where prohibited by applicable law.

10. Legal Rights

This Warranty Policy does not affect any statutory consumer rights available under Belgian law.

Consumers may have additional rights that cannot be limited or excluded by this policy.

11. Contact Information

For warranty-related questions or claims, please contact:

City Renovation SRL
Av. Paul De Merten 45, 1090 Jette, Belgium

Email: [email protected]
Phone: +32 0497 221 895