Refund & Payment Terms

1. Introduction

These Refund & Payment Terms govern payments, deposits, invoicing, and refunds for services provided by City Renovation SRL. By engaging our services, you agree to these terms.

2. Company Information

City Renovation SRL
Av. Paul De Merten 45, 1090 Jette, Belgium

Email: [email protected]
Phone: +32 0497 221 895

BCE/KBO: 0685440008
VAT: BE 0685440008

3. Quotations & Estimates

All quotations are based on the information available at the time of preparation and may be subject to adjustment if:

• Project requirements change
• Additional work is requested
• Material costs increase
• Unforeseen site conditions are discovered
• Regulatory or permit requirements affect the project

Any significant changes will be communicated and approved before additional work proceeds.

4. Deposits

Certain projects may require an advance payment or deposit before work begins.

The deposit amount, payment schedule, and project milestones will be specified in the quotation, contract, or invoice provided to the client.

5. Payment Terms

Unless otherwise agreed in writing:

• Payments must be made according to the agreed project schedule.
• Invoices are payable within the period specified on the invoice.
• Late payments may result in delays to project scheduling or completion.
• City Renovation reserves the right to suspend work until outstanding balances are settled.

6. Accepted Payment Methods

Payment methods may include:

• Bank transfer
• Other payment methods agreed upon in writing

Payment instructions will be provided on the relevant invoice.

7. Additional Work & Change Requests

Any work requested outside the original agreed scope may result in additional charges.

Additional work will be quoted separately where applicable and may require written approval before commencement.

8. Refund Policy

Due to the nature of renovation and construction services, refunds are generally not available for work that has already been completed, materials that have been purchased, or services that have already been provided.

Refund requests may be considered in exceptional circumstances at the sole discretion of City Renovation and in accordance with applicable Belgian consumer protection laws.

9. Project Cancellation

If a client chooses to cancel a project after acceptance:

• Any completed work remains payable.
• Materials already ordered or purchased may be charged to the client.
• Administrative, planning, or scheduling costs already incurred may be charged where permitted by law.

Any cancellation terms specific to a project will be outlined in the relevant agreement.

10. Delays Beyond Our Control

City Renovation shall not be responsible for delays caused by circumstances beyond our reasonable control, including:

• Material shortages
• Supplier delays
• Weather conditions
• Utility interruptions
• Government restrictions
• Force majeure events

Project schedules may be adjusted accordingly.

11. Disputes

If you have concerns regarding an invoice or payment, please contact us promptly so we can review and resolve the matter fairly and efficiently.

12. Governing Law

These Refund & Payment Terms shall be governed by the laws of Belgium.

Any disputes arising from these terms shall be subject to the jurisdiction of the competent Belgian courts.

13. Contact Information

For payment, invoicing, or refund inquiries, please contact:

City Renovation SRL
Av. Paul De Merten 45, 1090 Jette, Belgium

Email: [email protected]
Phone: +32 0497 221 895